A lot of the ladies who have responded are good personal friends of mine, and they just know that I do take stuff like this to heart.
These lovely ladies are just trying to stick up for a friend, and for that I would like to thank them.
I do understand where you are coming from though debzluvzdollz and I am sure I would feel the same in your shoes.
I appreciate that the comments are aimed at how I conduct my business and not at me as a person, its just sometimes, after the end of a long day, its kind of hard to seperate the two! I have taken your comments on board though.
I have apologised, I have explained, and I am currently working at setting things right.
There is little more I can do at this moment in time, apart from get my butt off DCC and back to processing orders so that I don't get more threads like this!!
Although it does hurt, I guess its always good to have a little "feedback" to make sure that problems are continually being corrected.
I would appreciate if this thread could come to a stop now.
Cathy xx